How to Configure Contacts

Add notification channels — email, Slack, Discord, Telegram, or webhook — so Pinguzo can reach you when an incident occurs.

What is a Contact?

A Contact is a named destination for alert notifications. Each contact can have one or more notification channels (e.g., both an email address and a Slack webhook). When an alert policy triggers, Pinguzo sends a message to every channel configured on the selected contacts.

Opening Contacts

Navigate to Alerts in the sidebar, then click the Contacts tab. Your existing contacts are listed with channel badges indicating which notification methods are configured.

Default Contact

When your Pinguzo account is created, a default contact is automatically added using your account's email address. This contact:

• Cannot be deleted
• Has its email address locked to your account email (cannot be changed)
• Is automatically added to all alert policies

Adding a New Contact

1. Click Add Contact in the top-right of the Contacts tab
2. Enter a Contact Name (e.g., "DevOps Team Slack", "On-Call Engineer")
3. Fill in one or more notification channel fields (see channel guides below)
4. Click Save Contact

The new contact immediately appears in the contact selector when creating or editing alert policies.

Notification Channels

{
  "incident_id": 123,
  "entity_type": "server",
  "entity_id": 45,
  "entity_name": "web-prod-01",
  "trigger_type": "high_cpu",
  "message": "CPU usage 91.4% exceeded threshold of 80% for 12 minutes",
  "started_at": 1742309520,
  "resolved_at": null,
  "alert_policy_id": 6
}

Managing Contacts

Edit a Contact

Click the Edit (pencil) icon on a contact row. Update any fields and click Save. Only the default contact's email address cannot be changed.

Delete a Contact

Click the Delete (trash) icon and confirm. You cannot delete a contact that is the only contact assigned to an active alert policy — remove the contact from those policies first, or add another contact to replace it.

Contact Visibility in the List

Each contact in the Contacts tab shows:

• Contact name
• Channel badges — icons for each configured notification method (Email, Slack, Discord, Telegram, Webhook)
• Email address below the name (if an email channel is configured)
• "No channels configured" warning if the contact has a name but no notification method

Plan Restrictions

Multiple Channels per Contact

A single contact can have multiple channels configured simultaneously. For example, an "On-Call Team" contact could have an email address, a Slack webhook, and a PagerDuty webhook all configured. When an alert fires, all three are notified at the same time.

Next Steps

• Configure Alerts — create alert policies that use your contacts
• View Incidents — see which contacts were notified for past incidents